Please read our Terms and Conditions below
Product Payments
No payments are taken through the website, only an email enquiry is sent and then options, availability, shipping, payment options etc. is all discussed offline.
A minimum of 20% deposit is required for all products which are ordered in for a specific client. The remaining balance is due once the product has arrived in stock and prior to being dispatched to the customer. Should the customer cancel their order they will forfeit the 20% deposit they have paid.
Layby is available on all products. The layby period shall not exceed 3 calendar months and payment is required in full prior to the product being released to the customer.
Finance is available on all purchases over $500. Please contact us to discuss this option.
Shipping and Returns Policy
All shipping is at the expense of the purchaser.
All purchases over $250 qualify for free shipping. This excludes the purchase of horses.
Products may be returned (with the exception of custom orders) if they do not fit, are not suitable for their intended purpose or simply do not meet the customers’ expectations, provided that they are:
- Returned (at the customers expense) within 7 days of receipt
- Are unused, in new condition with the original tags/labels still in place
- Accompanied by the customers original invoice/receipt
No product returns with be eligible for a cash refund.
All product returns will be eligible for a Equine Central store credit to use on any of our products or services.
The value of the Store Credit will be the value of the item returned minus shipping costs (if free shipping applied to the purchase) and a 10% handling fee.
Warranty
All KenTaur products come complete with a manufacturer’s warranty on quality and workmanship. This does not include damage (deliberate or accidental) caused by the horse or rider.
KenTaur Saddles have a 5 year warranty
KenTaur Accessories have a 2 year warranty